As artificial intelligence continues its persistent march forward, it's not just changing how we work—it's redefining what work means altogether. For talent managers and hiring professionals, this tech wave presents both exciting opportunities and daunting challenges.

Let's face it: today's workplace is changing fast, and change isn't always easy. In fact, a staggering 96% of employees report experiencing stress, with many still juggling multiple roles in the wake of pandemic-era shifts. As AI keeps advancing, it's transforming not just how we work, but the very nature of work itself.

96% of people reported feeling some level of stress at work.

Contrary to popular belief, AI does not need to be just another source of stress; it can actually be a powerful ally in hiring, selection, and talent management. As it automates routine tasks and enhances decision-making processes, AI is inevitably altering the job market in ways we're only beginning to grasp.

To shed light on this transformative period, Wiley Workplace Intelligence conducted a comprehensive study of 2,005 individuals, exploring stress levels, interest, and readiness for AI integration. We'll dive into these findings and explore how AI is reshaping the job market, the benefits of using it in the talent management process, and what this means for the future of talent acquisition and workforce development.

Employees Feel Uncertain About AI Applications at Work

75% don’t feel confident about different ways to use AI at work.

Despite the growing presence of AI in the workplace, a significant 75% of employees don’t feel confident about the various ways to use it, and more than half - 56% to be exact - admit they never use AI in their roles. These numbers paint a clear picture: we may be seriously underutilizing AI's potential, which may stem from a lack of knowledge and clarity on its potential applications.

From a talent management perspective, this presents both a challenge and an opportunity. By not leveraging AI, employees are missing out on chances to streamline their work, freeing up valuable time for skill-building and tackling more strategic projects. This inefficiency doesn't just affect individual productivity; it impacts the organization's overall ability to innovate and compete in an increasingly AI-driven business landscape.

The truth is, AI could be the secret weapon for working smarter, not harder. But without proper knowledge and guidance, it's just another buzzword.

The Benefits of AI in the Talent Management Process

Because AI is evolving at an unprecedented pace, so is the workplace. The growing potential for automation across various occupations is prompting organizations to rethink their approach to talent management and workforce planning.

In response, AI-based algorithms are emerging as powerful tools throughout the talent management lifecycle. Here's how AI is making a difference at each stage:

Hiring and Selection

AI speeds up and improves resume screening. It quickly reads through resumes, picks out the best candidates, and even sets up the first round of interviews.

Onboarding

AI arranges meetings for the first week, automates the shipping of laptops and accessories, and sends personalized messages to guide new hires through onboarding training.

Coaching and Development

AI-powered learning platforms, like LinkedIn, provide personalized reskilling and development plans tailored to individual needs.

Retention and Talent Mobility

AI catalogs tasks and skills needed for all jobs, suggests stretch projects, and identifies employees best suited for them based on their past experiences.

By leveraging AI, organizations can navigate these changes more effectively, ensuring their workforce remains adaptable and competitive. However, the successful adoption of AI hinges on more than just access to technology. It requires a workforce that is both informed about AI's capabilities and confident in utilizing these new tools.

Fostering Confidence in AI Adoption

The hesitation to embrace AI isn't just about technology—it's a cultural shift that needs addressing. To effectively support employees in integrating AI and reducing stress during periods of change, organizations must prioritize a multifaceted approach encompassing support, transparency, and effective communication. Managers and organizational strategy as a whole play a pivotal role by consistently providing support and fostering an environment of transparency, as these factors are critical in alleviating employee stress and anxiety in relation to change.

By investing in AI training programs and clear communication, talent managers can transform AI from a perceived threat into a powerful ally.

AI training programs empower employees with the knowledge and skills to effectively use AI tools, reducing fear and uncertainty. Clear communication ensures that employees understand the benefits and changes AI brings, fostering a culture of transparency and trust. Together, these strategies create a supportive environment where employees feel valued and equipped to embrace technological advancements, ultimately leading to a more agile and forward-thinking organization.

AI's evolution promises to revolutionize talent management, boosting efficiency and strategic impact. The key? A workforce that's both AI-literate and confident.

Investing in comprehensive training and maintaining transparent communication transforms AI from a source of apprehension into an asset. This approach not only eases employee concerns but also positions organizations for success in an AI-driven landscape. By embracing AI strategically, companies foster innovation, competitiveness, and resilience. The outcome: a forward-thinking workforce ready to leverage AI and drive success in the digital era.

Wiley assessment brands lay the foundation for creating cohesive organizations. Specifically, PXT Select^® assessments, powered by computer adaptive testing* algorithms, provide valuable data insights that streamline the entire talent management cycle. By leveraging this data-driven approach, organizations can make more informed, efficient, and strategic decisions throughout their talent management journey.

Wiley Workplace Intelligence conducts in-depth research on key workplace issues by gathering insights from individual contributors, managers, and leaders. Wiley Workplace Intelligence then analyzes these findings to provide actionable solutions that are shared in our blog.

*Previously, we stated that PXT Select assessments are powered by AI algorithms. We would like to clarify that PXT Select assessments are powered by computer adaptive testing algorithms.